Stakeholder Engagement

The Subaru Group’s CSR initiatives place importance on the relationship with stakeholders. The Subaru Group believes that disclosing information to stakeholders, engaging in dialogue with them, and reflecting this in the management of the business are all essential. In order to realize our vision of becoming “a compelling company with a strong market presence” as stated in our management philosophy, the Subaru Group will continue to make efforts to gain trust from our stakeholders, and to make useful social contributions while at the same time increasing our corporate value.

Subaru Group’s Stakeholders and Their Relationship with Six Priority Areas
Methods to Communicate with Stakeholders at the Subaru Group
Stakeholders Communication method
Customers Establish Subaru Customer Consultation Center, implement satisfaction surveys, and hold events.
Local communities Encourage traffic safety through safety workshops and traffic guidance. Schedule cleanup activities by employees and hold exchanges with local residents.
Shareholders and investors Hold shareholder meetings (annual), issue reports, publish information online. Hold interviews with institutional investors and investor briefings. Hold factory tours.
Business partners Hold procurement policy briefings, practice regular exchange of information, and recognize business partners that are making major contributions in technology, quality, etc.
Employees Hold labor-management consultations, carry out stress check and employee awareness survey, and conduct educational training by profession and rank.
NGOs and NPOs Respond to questionnaires and surveys, implement regional and social contribution activities, and make donations to support shared philosophies.
Governments Participate in economic and industry associations’ conference bodies, and have discussions and exchanges with local governments.
Financial institutions Publish information online, provide explanations at account settlement, and hold monthly discussions.
Media Hold financial reporting briefings for media and analysts (quarterly), and publish information online.
Education and research institutions Implement workplace visits, implement school visit projects at elementary and middle schools, and hold plant tours (about 90,000 visitors annually).